February 3, 2023


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Arrow Enterprise Communications Restricted Joins Talkdesk Associate Ecosystem to Assist Companies Ship Higher Buyer Experiences

GODALMING, SURREY, UK (fifth July 2022): Arrow immediately introduced a partnership with Talkdesk®, Inc., a worldwide cloud contact centre chief for customer-obsessed firms, to offer contact centre options that organisations can leverage to unlock the potential of delivering nice buyer experiences (CX).

By this partnership, Arrow’s prospects will now have entry to the total suite of Talkdesk cloud contact centre options, together with the corporate’s flagship resolution Talkdesk CX Cloud™. Combining enterprise efficiency at scale with shopper simplicity, Talkdesk CX Cloud permits firms to simply adapt contact centre operations to the evolving wants of shoppers, customer support and gross sales groups, leading to elevated productiveness, buyer satisfaction, and value financial savings.

Arrow’s experience and strategic partnerships present a platform for buyer loyalty by means of any telephone system. The rise of omnichannel brings new alternatives for customer support with trendy platforms enabling organisations to speak on prospects’ most popular channel decisions. Naturally, omnichannel contact centres must be telephone platform-agnostic and work with any hosted telephone programs and collaboration platforms.

Richard Burke, CEO, Arrow Enterprise Communications feedback, “We’re delighted to be working with Talkdesk and consider that Talkdesk CX Cloud is the proper addition to our excessive finish Enterprise and Public Sector Contact Centre providing.”

On the forefront of CX know-how innovation, Talkdesk moreover infuses the ability of AI into each component of its services. Amongst its most up-to-date improvements, Talkdesk launched the {industry}’s first human-in-the-loop know-how for contact centres. The corporate can be altering the CX sport with the primary purpose-built industry-specific merchandise for contact centres.

“The shopper expertise is quick eclipsing the services that organisations present to turn into the important thing driver in constructing model belief and loyalty,” mentioned Stew Hale, regional vp, resellers and channel, Talkdesk. “Organisations are more and more recognising this and evolving their contact centres right into a strategic useful resource for powering higher buyer experiences. Arrow is dedicated to serving to companies make that transformation and create higher buyer engagements with a Talkdesk resolution greatest suited to their distinctive wants and CX targets.”

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