August 10, 2022

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EHL companions Emirates to take new hospitality technique to new heights

EHL Advisory Companies, the coaching and consultancy department of EHL Group (the worldwide reference in...

EHL Advisory Companies, the coaching and consultancy department of EHL Group (the worldwide reference in hospitality schooling, enterprise options and innovation) has partnered Emirates, one of many world’s largest airline, to take its new hospitality technique to the subsequent degree.

The collaboration between EHL Advisory Companies and Emirates is likely one of the largest individuals, course of and product initiatives ever undertaken by the airline to empower its frontline groups on the bottom and within the air in addition to supporting departments to ship a constant buyer and hospitality expertise throughout all touchpoints.

It goals to drive consistency throughout all touchpoints and supply a framework for groups to ship Emirates’ signature moments that evoke feelings and create optimistic recollections and emotions for its prospects.

Olivier Verschelde, Head of Hospitality DNA Consulting at EHL Advisory Companies enthused “With knowledgeable help from EHL Advisory Companies, Emirates has developed an distinctive hospitality program that’s targeted on customer-centricity to strengthen its signature service. As an schooling group notably pushed by the world’s finest hospitality administration college with campuses in Switzerland and Singapore, EHL has been supporting innovation and excellence within the hospitality business since 1893 and we’re delighted to work with Emirates to remodel its service tradition and elevate its service requirements even additional.”

The primary batch of Emirates facilitators earned their EHL Certified Studying Facilitator Certification after finishing an intensive two-week program in Dubai and at EHL Campus Lausanne in Switzerland earlier this yr. They’re a part of the core staff concerned in deploying the airline’s hospitality studying expertise program, which was rolled out in June. Refresher programs will comply with swimsuit to make sure that this system adapts to the fast-changing nature of the hospitality business.

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