February 3, 2023


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ERP Implementations Nonetheless Largest Concern for About Half of Prospects, Says 2022 Epicor Business Insights Report



Annual Epicor Examine Additionally Reveals 90 % of Cloud Customers Consider the Flexibility, Agility, and Safety Advantages of Shifting to the Cloud Outweigh the Migration Effort

In keeping with a latest analysis examine from Epicor, a world chief of industry-specific enterprise software program designed to advertise enterprise development, a powerful 96 p.c of organisations surveyed worldwide have confidence of their means to navigate the early levels of the ERP buy course of, from preliminary analysis to necessities planning. Nonetheless, 48 p.c cited a powerful want for extra help and partnership from their ERP suppliers through the latter levels of the acquisition journey – from implementation, go-live, and ongoing buyer care – to ease migration and realise quicker time-to-value.

The 2022 Epicor Business Insights Report surveyed greater than 1,350 ERP customers within the U.S., U.Okay., Australia, and New Zealand to disclose what’s driving organisations to search for – and anticipate extra – from their ERP suppliers, particularly essential as organisations are more and more offered with a rising variety of choices in making the transfer to the cloud and increasing expertise capabilities past conventional ERP.

In keeping with the examine, 82 p.c of respondents had been working in a hybrid cloud surroundings, with 46 p.c both primarily or solely within the cloud, a slight uptick from survey findings in 2021 which noticed a big enhance in cloud consideration pushed by the pandemic. In actual fact, 90 p.c of resolution makers indicated their transfer to the cloud was definitely worth the effort, having realised a wide range of transformational advantages together with improved flexibility and flexibility, higher safety, easy regulatory compliance, and enhanced enterprise resilience.

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However whereas the overwhelming majority of those respondents utilizing cloud options – practically 90 p.c – stated they really feel loyal to their present ERP supplier, practically half of resolution makers stated they actively take into account transferring to a brand new ERP resolution each one to a few years, due partially to {industry} innovation and fast digital transformation delivering a proliferation of latest applied sciences. Frequent triggers cited for re-evaluation embody higher performance from one other supplier, integration challenges with new applied sciences, cybersecurity considerations, and stronger buyer help. For ERP suppliers, there’s no room for complacency. 

“Firms are setting a better bar for his or her ERP suppliers to ship on extra than simply the expertise itself,” stated Steve Murphy, CEO of Epicor. “Our annual examine exhibits that prospects need a supplier that may not solely tailor their resolution to the industry-specific wants that match the client’s enterprise, but additionally collaborate intently all through your complete buy journey to offer transparency, strengthen onboarding and coaching, guarantee devoted help groups, and finally assist realise significant enterprise worth. To try this, the ERP supplier can’t simply be a software program skilled, they need to additionally act as a dedicated companion.”

The examine recognized 5 phases of the client expertise – from gross sales, planning, implementation, go-live, and ongoing help – and what respondents want throughout every. The collective insights from the examine present a transparent image of what prospects are actually in search of from their ERP companion:


  • Business-Particular Data and Steering: Prospects have to be assured that their ERP companion is aware of their {industry} and understands their enterprise. They need steering and options which might be curated to their particular wants, particularly through the implementation and go-live phases of the journey.
  • Interoperability and Information Assist: For profitable migration and integration, having a devoted help group is a must have. From supporting backup and knowledge hygiene points, to making sure profitable interoperability throughout functions, skilled help delivers a greater expertise for purchasers.
  • Workers Coaching and Supplies: Migrating to a brand new ERP resolution can really feel daunting, and it’s important for purchasers to get employees on top of things as rapidly and seamlessly as potential. Companies worth employees coaching and onboarding supplies that assist make the change a profitable and painless expertise.
  • Better Transparency: Companies actually worth transparency and readability, particularly throughout analysis and planning. They’re involved by a scarcity of transparency round pricing and safety, and apprehensive by a scarcity of readability round coaching throughout migration.
  • Higher Partnership: Teamwork and partnership are essential. Companies need a constant group that helps them at each stage. From preliminary contact, to “on the bottom” help for go-live and past, they should know they’re a precedence.
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To obtain a duplicate of the 2022 Epicor Business Insights Report, please go to our web site:  https://www.epicor.com/en-us/sources/interactive/industry-insights/

Survey Methodology

PSB carried out an internet survey amongst 1,350 IT decision-makers within the U.S., U.Okay., Australia, and New Zealand. The interviews had been carried out in English from April 1 to 22, 2022. The margin of error for the overall pattern is +/-2.76 ppts, and bigger for sub-groups.

About Epicor

Epicor equips hard-working companies with enterprise options that maintain the world turning. For 50 years, Epicor prospects within the automotive, constructing provide, distribution, manufacturing, and retail industries have trusted Epicor to assist them do enterprise higher. Revolutionary Epicor resolution units are rigorously curated to suit buyer wants and constructed to reply flexibly to their fast-changing actuality. With deep {industry} data and expertise, Epicor accelerates its prospects’ ambitions, whether or not to develop and remodel, or just change into extra productive and efficient. Go to www.epicor.com for extra data.